Frequently Asked Questions
Everything you need to know about your beauty journey with SM Beauty.
Are your products cruelty-free?
Yes, at SM Beauty, we are committed to ethical beauty. All of our products and ingredients are 100% cruelty-free and never tested on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking number via email to monitor your package's progress.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working on expanding our global reach to more countries very soon.
How can I find the right shade for my skin tone?
You can use our 'Virtual Try-On' tool on each product page or consult our Shade Finder Quiz. If you're still unsure, email a photo to our beauty experts for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Afterpay.